Privacy policy

Last updated November 1, 2026

Woofvio is software that pet businesses (trainers, groomers, walkers, sitters and others) use to run their business: clients, pets, packages, sessions and a client portal. This page explains what information Woofvio keeps, why, and the choices you have. Woofvio is operated by Safepaws LLC, Katy, Texas ("we", "us").

If you are a pet owner, the pet business you work with decides what is kept about you and your pet, and is your first contact for questions. Woofvio stores that information for them and does not use it for anything else.

What we keep

• Business accounts: name, email, password (stored scrambled, never readable), and business details such as business name, phone, address and time zone.
• Client and pet records entered by the business, imported from a spreadsheet, or filled in by a client through a sign-up link: names, contact details, address, household contact, dogs' details, vaccine dates, photos, notes and training history.
• Sessions and packages: dates, times, addresses, status, notes and homework (for trainers).
• Client portal logins: the client's email address and when they last logged in.
• Google Calendar (only if a business connects it): Woofvio adds the business's sessions to their calendar and reads the times of their other events so it can show when they are busy. It keeps an encrypted access key, not the business's Google password.
• Gmail (only if a business connects it): Woofvio sends the emails the business sends to its own clients (reminders, invoices, proposals, report cards, follow-ups) from the business's Gmail address. Woofvio can only send email: it cannot read, search, change or delete anything in the mailbox. It keeps an encrypted access key, not the business's Google password.
• iCloud Mail (only if a business connects it): the same as Gmail, sent through Apple's mail server with an app-specific password the business makes for Woofvio. It is stored encrypted; Woofvio never sees the business's Apple Account password and never reads their mail.
• Calendar link (only if someone makes one): a private link that lets the person's own calendar app (Apple Calendar, Outlook and others) show their Woofvio schedule: times, client and pet names, the service and the address, never private notes. Anyone with the link can see that schedule, so it can be replaced or turned off at any time in Settings, Connections.
• QuickBooks (only if a business connects it): Woofvio sends the business's invoices and the client names and emails on them to the business's own QuickBooks company, and reads back whether they were paid. It keeps an encrypted access key, not the business's QuickBooks password.
• Woofvio subscription: Stripe holds the business's card details; Woofvio only keeps Stripe's customer and subscription reference, the plan status and the renewal date.
• Technical information needed to run the service securely, such as login cookies and basic server logs.

How it is used

• To let a business manage its clients, pets, packages and schedule.
• To let clients see their own pets, sessions, shared notes and package balance in the client portal, and ask for a session.
• To send login and account emails (for example a login link or password reset).
• To keep the service secure and working.

We do not sell personal information, and we do not use it for advertising.

Who can see it

• Each business's data is kept separate. A business only sees their own business's records.
• A client in the portal only sees their own information. Private notes stay private unless the business chooses to share a session's notes.
• Service providers that run Woofvio for us: Supabase (database, logins and file storage), Netlify (website hosting), Resend (email), Stripe (Woofvio subscription payments, and card payments when a business connects it), and, only when a business connects or uses them: Google (calendar, and maps when enabled), Intuit QuickBooks (invoices), Square (card payments), Twilio (text messages), and OpenStreetMap's address lookup and routing services (to place client addresses on the business's map and estimate drive times). They may only use the information to provide their service to us.
• We may share information if the law requires it.

Google user data

Woofvio's use and transfer of information received from Google APIs follows the Google API Services User Data Policy, including the Limited Use requirements. Calendar information is used only to sync the business's sessions and show busy times. The Gmail permission is used only to send the business's own emails to its clients. Google data is never sold, never used for advertising, and never shared except as needed to provide these features. A business can disconnect Google Calendar or Gmail at any time in Settings, Connections, and can also remove access from their Google account.

Security

Information is sent over encrypted connections. Access is controlled so each business and each client only reaches their own data, and the Google access key is stored encrypted. No system is perfectly secure, but we work to protect your information.

How long it is kept

Records are kept while the business uses Woofvio. Businesses can archive records and download a full export of their data at any time. When a business closes its account, their data is deleted, except where we must keep it for legal reasons.

Your choices

• Pet owners: ask the business you work with to see, correct or delete your information, or to turn off your portal access.
• Trainers: you can edit or export your data in the app, or contact us to close your account.

Children

Woofvio is meant for adults. We do not knowingly collect information from children under 13.

Changes

If this policy changes, we will update this page and the date at the top.

Contact

Questions about privacy: safepaws.board@gmail.com.